IT Technician, Buffalo, NY or Albany, NY

September 6, 2022

Lippes Mathias LLP is seeking an experienced IT Technician to join our team in our Buffalo or Albany location. This position requires professionalism and confidentiality. We are looking for a highly dependable individual who has a positive attitude, is organized and a team-player.
 
Responsibilities
  • Handle help desk requests for all Lippes Mathias offices
  • Provide technical assistance and support for issues related to computer systems, software, and hardware
  • Assist with project implementation
  • Conduct IT orientation for new employees
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by internal customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
 
Requirements
  • 3-5 years’ experience as a help desk technician or other customer support role
  • Previous law firm experience preferred
  • BSc/BA in IT, Computer Science or relevant field
  • Tech savvy with working knowledge of MS office automation products, databases and remote control
  • Active Directory and basic server administration
  • Basic LAN/WAN network communication protocols
  • Familiar with Citrix virtual desktop
  • Familiar with VMware for basic server management
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Must demonstrate sound judgment while under situational stress
  • Positive attitude and ability to work as part of a team
  • Strong sense of discretion and confidentiality
 
Lippes Mathias is a growing law firm with over 140 attorneys and 230 total employees located in 10 offices (Buffalo, Rochester, Albany, Jacksonville, Washington D.C., Chicago, New York City, Long Island, San Antonio, and Burlington, Ontario). We rely upon and promote teamwork among staff, paralegals and attorneys to meet the expectations of our clients. We look to hire people who are excellent at what they do and have a positive attitude of serving our clients’ needs. We are a firm that values a diversity of ideas and experiences in an atmosphere that is collegial and open. 

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